Statutory Grievance Redressal Mechanism

Statutory Mandate and Regulatory Framework

As a responsible digital publisher of news and current affairs content within the sovereign territory of the Republic of India, The Reqyre Chronicle adheres strictly to the Code of Ethics set out in the Appendix to the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, promulgated under the Information Technology Act, 2000.

We are dedicated to ensuring that any citizen grievance concerning published editorial content—specifically pertaining to factual accuracy, adherence to the Code of Ethics, or potential statutory violations—is received, acknowledged, and evaluated in a transparent, judicial, and timely manner.

Designated Statutory Grievance Officer

Step-by-Step Grievance Submission Procedure

To enable efficient legal and editorial evaluation, any complainant submitting a grievance must provide the following particulars in writing via email or registered post:

1. Full Identity Particulars: Complete legal name, postal address, active telephone number, and verifiable email address of the complainant. Anonymous or pseudonymous grievances cannot be processed under statutory rules.
2. Exact Publication Coordinates: The complete URL hyperlink, article headline, author byline, and date of publication of the report in question.
3. Specific Provision and Nature of Objection: Precise citation of the exact paragraph or sentence objected to, accompanied by an explanation of how the material allegedly contravenes the Code of Ethics or statutory norms.
4. Supporting Evidentiary Documentation: Copies of primary official documents, court orders, or certified records that demonstrate the factual inaccuracy or grounds for complaint.
5. Declaration of Truth: A signed affirmation that the statements made in the grievance petition are true and accurate to the best of the complainant's knowledge and belief.

Statutory Timelines for Redressal

In accordance with Rule 11(2) of the IT Rules 2021, our Grievance Redressal Mechanism adheres to the following binding statutory schedule:

• Acknowledgment within 24 Hours: Every properly filed grievance receives an automated or formal written acknowledgment containing a unique Grievance Tracking Number (GTN) within twenty-four hours of receipt.
• Editorial Review & Deliberation: The Grievance Officer convenes an internal review panel consisting of the Editor-in-Chief, the authoring correspondent, and legal counsel to assess the merits of the complaint against verified documentary records.
• Formal Resolution within 15 Working Days: The Grievance Officer communicates the formal written decision of the publication to the complainant within fifteen working days from the date of receipt, detailing any remedial action taken (such as a factual correction, editorial update, clarifying footnote, or reasoned rejection).

Self-Regulatory Appellate Mechanism (Level II)

Should the complainant remain unsatisfied with the decision or redressal provided by our Grievance Officer within the prescribed fifteen-day window, the complainant has the legal right to escalate the matter to the independent self-regulatory body registered with the Ministry of Information and Broadcasting (MIB), Government of India, to which The Reqyre Chronicle is formally affiliated.